Optimum said service has been restored for customers in West Virginia after an internet outage that disrupted service across the state and in a few small areas of Belpre and Marietta, Ohio. The company said the problem was tied to damage to a third-party network that supports Optimum services.
The disruption first showed up on Optimum’s live outage tracker around 5:30 p.m. on Nov. 11, 2026, giving customers across West Virginia an immediate reason to check whether the problem was local or broader. For many in the Mid-Ohio Valley, it was both: Optimum said the outage reached many areas around West Virginia, and that some small select areas in Belpre and Marietta were also experiencing internet disruption.
Optimum said crews were working on repairs as quickly as possible while service was affected. That matters because the company also said the damage was outside its control, a distinction that does little for customers who still lost access when they needed it. The outage was not limited to one neighborhood or one city; it stretched across a regional footprint that included West Virginia and nearby parts of Ohio.
The restoration ends the immediate service problem, but one gap remains open. Optimum did not identify what specific third-party infrastructure was damaged, and it did not say how many customers were affected. The company said it would provide updates as more information became available, leaving the cause and scope of the outage for a later explanation.
