T-Mobile Fiber customers in several states were still unable to get online on Friday, more than a day after an outage began early Thursday morning and dragged into a second day. Some households in North Carolina, South Carolina, Georgia and Virginia said they had been without internet access for more than 24 hours.
The timing mattered because T-Mobile said service had been restored for many users, yet the outage was still live for others on Friday. T-Mobile support wrote on X that some T-Fiber customers were still experiencing disruptions, while teams were working as quickly as possible to fully restore service.
That left people like John Callaham, a customer in Greer, South Carolina, pushing back against restoration notices he said did not match what he was seeing at home. “Don’t send emails out to your customers like me saying the outage for your T-Mobile fiber internet is fixed when it’s clearly not back up,” he wrote.
A Georgia customer posted a similar complaint on Downdetector, saying an email had arrived saying the internet was restored at 3:26 AM ET even though service was still down. The customer said the outage had lasted more than 29 hours, underscoring how uneven the recovery remained as the day wore on.
The disruption appeared to hit T-Mobile Fiber, the company’s home broadband service built in part through its acquisition of regional provider Lumos, rather than the wireless network. In North Carolina, customers in High Point, Burlington, Lexington, Thomasville and Wilmington reported prolonged outages, and several said service briefly returned before failing again hours later.
Customers also complained about the lack of clear information as the outage continued, with some saying they received restoration messages while they were still offline. T-Mobile said some users were back online and that its teams were still working to fully restore service, but it did not give a time when the remaining customers could expect the network to be fixed.
