AnMed said all of its hospital locations were dealing with a phone and internet outage on July 27 after a cybersecurity disruption involving malware hit its network. The disruption was already changing how the system handled patients, with care teams staying on site, emergency rooms continuing to see people and some patients being diverted elsewhere.
The outage landed at the point where hospital communications matter most: phone lines, internet access and the digital records that keep appointments, transfers and discharge paperwork moving. A recently released patient said MyCharts were down and no paperwork could be provided, a sign that the problem was reaching beyond calls and into day-to-day records.
AnMed said it was working to return its systems to full functionality as quickly as possible with help from third-party cybersecurity specialists and state and federal authorities. It said decisions on procedures, patient transfers, diversions and other operations were being made with patient safety as the guiding principle, while it coordinated with emergency medical services, regional hospitals and public safety partners.
That cooperation was already visible. A Medshore official said patients were being diverted from AnMed to hospitals in Greenville, while AnMed Medical Group offices were closed Monday, July 27 and AnMed Imaging Services were also closed. At the same time, AnMed said its urgent care locations, Kids Care, Integrated Therapy locations and Laboratory Services were scheduled to open as normal.
The split response shows how a malware problem can force a hospital system to keep treating people while trimming services that depend on stable networks. AnMed said elective procedure patients scheduled for Monday would be contacted directly with more information, but it did not give a timeline for when the outage would end or how many patients had been affected.
For now, the system is asking patients to absorb the disruption while its own teams work inside a network that is not fully functioning. The longer the outage lasts, the more the burden shifts from technology to people already trying to keep care moving.
