More than 36,000 DoorDash users reported problems with the service Tuesday morning as complaints climbed through the start of the business day. By 10:20 a.m. ET on June 16, the outage reports had crossed that mark, and most of the trouble was being tied to the mobile app.
That is why the search for DoorDash app down spiked on Tuesday: people were not dealing with a scattered slowdown, but with a live disruption large enough to hit tens of thousands of users at once. As of 10 a.m. ET, 73% of the reported issues were associated with the mobile app, suggesting the service break was concentrated in the part of DoorDash most users rely on first.
The reports began building at 9:30 a.m. ET, and Downdetector tracked the outage in real time as it spread. The pattern showed up in several major cities, with the majority of issues reported in New York, Chicago, Detroit, Dallas and Los Angeles.
Greta Cross reached out to DoorDash for more information on June 16, but no explanation or update was included in the available information. That leaves the most important question open: whether the problem was a brief interruption that passed on its own or a wider outage that continued after the reports surged.
For users trying to place an order Tuesday morning, the only clear fact was the scale of the disruption. The app was not just having trouble in one place or at one moment; it was failing for a broad set of customers across multiple major cities, and the company had not yet said why.
