Some AT&T users started reporting service problems about 3 p.m. EST Thursday, and by 3:30 p.m. EST more than 300 complaints had been logged. The reports were concentrated in AT&T 5G Home Internet, with additional problems in mobile signal and broadband internet.
That is why searches for whether AT&T is down spiked Thursday afternoon: customers were seeing a multi-service disruption while the company had not said when fixes would be expected. More than 100 of the reports on Downdetector were tied to AT&T 5G Home Internet alone, a sign that the issue was affecting a large enough slice of users to show up quickly in outage tracking.
The problem appeared to be fairly new, and that matters because outages that surface in a short window can sometimes clear quickly, but there was no word on a repair timeline. For customers trying to work, stream or keep home internet connections stable, the unanswered question is not whether the disruption was real — it was — but how long it would last.
By Thursday afternoon, AT&T users had a clear signal that something was wrong, even if there was no immediate update on a fix. The next development that matters is whether the number of reports keeps climbing or starts to fall as service is restored.
