People heading to the DMV on Tuesday may face delays after an unexpected network outage disrupted the California Department of Motor Vehicles’ ability to process driver’s licenses and identification cards. The agency said its offices remain open even as the outage affects some of the work customers typically expect to get done at the counter.

The DMV said team members are still helping customers with forms, online transactions and drive tests while it works to resolve the problem as soon as possible. The agency did not say how long the outage would last, but said further updates will be provided when available.

That means Californians who need a license renewal, a state ID or related paperwork may still be able to start the process, but they should expect slower service than usual while the network issue continues. The outage is being treated as unexpected, which suggests the disruption caught the agency off guard rather than arriving as part of a planned system maintenance window.

The friction is in what the DMV can still do and what it cannot. Offices are open and staff are at their posts, but the network problem is slowing one of the agency’s core functions: processing licenses and ID cards. For customers, that creates a day of uncertainty at the counter, with some tasks moving ahead and others likely waiting for the system to come back online.

The key question now is how quickly the DMV can restore full service. Until then, Tuesday’s visit to the agency is likely to mean patience, not certainty, for anyone depending on a license or ID card transaction.