Oz Goods Depot has ceased trading and is winding down operations after a general meeting of members on May 15 resolved that the company be wound up. The Australian Securities and Investments Commission published a notice on Friday confirming the company had gone into liquidation, with Anthony John Warner of CRS Insolvency Services appointed as liquidator.

The company, which sold everything from garden furniture and pet supplies to home appliances and furniture, told customers its business operations and customer support had stopped. It said all unshipped and unfulfilled orders would be cancelled, and that inboxes were no longer being monitored or answered. The closure notice also told customers with unresolved orders, refunds, returns or other outstanding matters to contact their bank or payment provider first, and to submit a claim to info@ if they could not obtain an outcome that way.

Oz Goods Depot said it had shipped more than 25,000 orders to customers across Australia before shutting down, and described itself as a go-to Australian store for premium home appliances, furniture, lifestyle essentials and more. The business framed the move as the end of a long run, saying it had made the difficult decision to cease trading and thanking customers for their support along the way.

But the closure lands after a stream of customer complaints about delayed responses, unfulfilled orders and refunds that were hard to secure. One customer wrote online that they ordered and paid for a shed, then received a curt reply weeks later saying the company was out of business and that one star was too generous. As of Tuesday, the company’s social media pages had been taken down, cutting off one of the last public traces of the retailer.

The liquidation now shifts the burden to the appointed liquidator and payment providers, with unshipped orders set to be cancelled and customer claims pushed into the formal wind-down process. For shoppers still waiting on money or merchandise, the retailer’s own notice leaves little room for ambiguity: the store is closed, the inboxes are not being watched, and the next step is to pursue a refund through the payment system or the liquidator.