The Pima County Sheriff’s Department said its 911 Communications Center is being affected by a statewide 911 network outage, and people in Pima County who need emergency response were told to call 351-4900 instead of 911.
The notice matters now because it changes how emergency calls are handled in Pima County at the moment people may need the system most. The department said it will provide an update when the 911 system returns to normal operation.
The outage was described as statewide, but no cause or length was given, and the department did not say how long the disruption had already been underway. What is clear is that the Communications Center is operating under a problem that extends beyond one county, even as callers in Pima County are directed to a local number for help.
That leaves the key question tied to the next update: when the 911 system resumes normal service, the county can return to the number people expect to work without a second thought.
